At Stonim, we take pride in delivering high-quality solid surface sheets with consistency, durability, and reliable service. Please review our Shipping & Return Policy to ensure a smooth purchasing experience.

Shipping Policy

All orders are processed and dispatched based on availability and confirmed payment.

Solid surface sheets are packaged securely to minimize risk during transportation.

Once materials leave our facility, they are under the responsibility of the shipping carrier or customer-arranged transporter.

Customers are encouraged to inspect packaging upon delivery and report any visible freight damage directly to the carrier at the time of receipt.

Return & Exchange Policy

Because solid surface sheets are building materials and require strict handling, Stonim maintains a focused return policy to ensure quality and fairness for all parties.

We Accept Returns Only For:

Color inconsistency

Visible fading or manufacturing defects

Mismatch from the confirmed order specifications

To qualify for a return:

Issues must be reported within 48 hours of delivery.

Materials must remain unused and uncut.

Photographic or video evidence must be provided for evaluation.

Approved returns may be exchanged or refunded depending on availability.

Non-Returnable / Non-Refundable Situations

Stonim is not responsible for:

Damage caused during third-party transportation, offloading, or onsite storage

Fabrication errors, cutting mistakes, or improper installation

Breakage, cracks, or surface damage occurring after delivery

Color issues resulting from improper lighting during customer selection

Materials that have been cut, fabricated, installed, or altered

Note: Solid surface sheets may have slight shade variations due to production batches. Customers are encouraged to order sufficient quantities from the same batch.

Replacement Procedure

If your return request is approved:

Replacement material will be scheduled for dispatch.

Returned sheets must be securely packed and shipped back.

Stonim reserves the right to inspect returned materials before issuing replacements or refunds.